PGA of Canada Podcasts

The Importance of the First Touchpoint

Mark Marshall, Manager of Coaching from the Ontario Soccer Association joined the PGA of Canada podcast series to talk about the importance of the first touch point in increasing customer satisfaction. Mark delivers a number of in-person coach training sessions as part of the National Coaching Certification Program and has become a master at creating that optimal experience for new and experienced coaches in all sports. In this podcast, Mark tells us about crossing off an item on his personal 'bucket list' to try fly fishing for the first time and how the experience from that teacher turned him away from that leisure activity forever. Leisure dollars are carefully managed for families in today's economy and the importance of making a personal connection and not afraid to make mistake with those you work with has never been higher in our industry.

Rich Morel Shares Retail Best Practices

PGA of Canada Head Professional Rich Morel sits down with the PGA to discuss his new and innovative retail practices. Rich discusses using mentors in the retail landscape, surrounding yourself with a successful team at the club and using this team to drive sales in a unique way. Rich also discusses visual merchandising and how he has used a local college to help build new practices into his retail practice and so much more.

Sport Psychology Coaching in Golf with Dr Penny Werthner - Part II of II

In this podcast, Penny talks to PGA of Canada Class "A" Member Mike Martz on visualization in golf, how to prepare your athletes for distractions when competing at a high level of competition, and what it means to set meaningful goals and the positive, and negative impacts they can have on performance.
Dean of the Faculty of Kinesiology at the University of Calgary, Dr. Penny Werthner is considered one of Canada’s most distinguished consultants in the field of sport psychology and recognized as one of the Top 20 Most Influential Women in Sport and Physical Activity by the Canadian Association for the Advancement of Women and Sport and Physical Activity (CAAWS). Werthner has more than 30 years of distinguished experience in sport psychology consulting, sport-related management consulting, program management, and academic leadership.

Sport Psychology Coaching in Golf with Dr Penny Werthner - Part I of II

In this podcast, Penny talks to PGA of Canada Class "A" Member Mike Martz on self awareness with athletes - what it means for an athlete to understand themselves. Penny discusses how individualized athletes are and that every athlete has different nuances that can impede their performance. They also define focus as it relates to performance and how we can train to improve focus for golfers.
Dean of the Faculty of Kinesiology at the University of Calgary, Dr. Penny Werthner is considered one of Canada’s most distinguished consultants in the field of sport psychology and recognized as one of the Top 20 Most Influential Women in Sport and Physical Activity by the Canadian Association for the Advancement of Women and Sport and Physical Activity (CAAWS). Werthner has more than 30 years of distinguished experience in sport psychology consulting, sport-related management consulting, program management, and academic leadership.

Setting Up Your Pro Shop with Lesley Hawkins

Lesley Hawkins, Brand Director for Adidas Golf and Ashworth. She will share some insights on setting up a successful pro shop, including layout options, trends of your customer base, exterior and interior display, lighting and fixture, optimizing your checkout area, and much more.

Eight Essential Steps to Attracting, Leading,and Keeping a Top Performing Team

Not having the right people in your business carries a huge cost in lost sales, inefficiency, and lost opportunity. Donald Cooper has helped thousands of companies around the world attract, lead, and keep a top performing team. Donald earned an undergraduate business degree and an MBA from the University of Western Ontario, followed by 18 18 years at Cooper Canada, the family business. Cooper Canada became one of the world's leading makers of sport's equipment and a Canadian brand icon. At age 43, Donald left the family business, reinventing himself as an award winning fashion retailer. In just three years, Donald fundamentally redefined the customer experience, for which he received seven awards of excellence for marketing, service, and business innovation. Donald now helps companies rethink and reinvent themselves to create compelling customer value, clarity of purpose, and long term profitability. Donald has been inducted into the Canadian Speaking Hall of Fame.

Using augmented feedback effectively in your teaching

Dr Tim Lee discusses how feedback can be used effectively in your day to day lessons to support your students in playing better golf.

Accueil et intégration des nouveaux employés

Mon nom est Erik Laframboise et je suis à l’emploi de la Corporation ClubLink et pour les 7 dernières années en tant que directeur des opérations au club de golf Le Maitre à Mont-Tremblant.  Je travaille dans l’industrie du golf et plus précisément à un club de golf depuis déjà 24 années et fière membre de l’AGP du Canada dès 1995.  Mes études post secondaires incluent un BA en sciences commerciales / finances à l’Université de Moncton et un BA en sciences sociales / économie à l’Université d’Ottawa.

The Business of Yoga for Golfers at Your Facility

Yoga for Golfers President and Founder Katherine Roberts talks with PGA of Canada Professional Michael Hobson on the business case of using YFG at your golf facility and how it can increase your lessons, membership numbers, and the bottom line in all areas of your facility.

Recrutement et embauche de nouveaux employés

Mon nom est Erik Laframboise et je suis à l’emploi de la Corporation ClubLink et pour les 7 dernières années en tant que directeur des opérations au club de golf Le Maitre à Mont-Tremblant.  Je travaille dans l’industrie du golf et plus précisément à un club de golf depuis déjà 24 années et fière membre de l’AGP du Canada dès 1995.  Mes études post secondaires incluent un BA en sciences commerciales / finances à l’Université de Moncton et un BA en sciences sociales / économie à l’Université d’Ottawa.