Attracting the Connected Customer

In this podcast, Miklos Breitner from Golf Business Monitor shares his experiences in creating the best customer service experience possible. Miklos defines who the connected customer is and how having a mobile mindset at your golf club is integral to satisfying the customer experience. He also discusses the importance your staff has in creating a positive customer experience and shares unique ideas he has seen at other successful golf club. Finally, Miklos shares the concept of journey mapping and how creating this platform at your club can attract new golfers to the game and at your facility.

About Miklos Breitner
Miklós Breitner is the Founder and CEO of Golf Business Monitor, a golf business blog since 2009 which covers the latest business challenges and initiatives of the golf industry focusing on golf club management and marketing, golf tourism and golf equipment.
Miklós is providing advisory services to owners and developers of golf properties and golf equipment manufacturers.
He is also publishing in Golfclubmanagement.net, Golfshake.com. Golfindustria.es and Pgae.com.
Golf Business Monitor, is an official media partner of the PGAs of Europe.